Product Order Policy

Last updated: October 7, 2026

Order acceptance and fulfillment

Product orders are subject to acceptance and availability. VistaMount may verify an order before accepting it, including confirming billing, shipping, and contact information. We may cancel and fully refund an order that cannot be verified, appears fraudulent, is priced in error, or is unavailable.

Most products are ordered from our supplier after we accept your order. Product delivery is typically estimated at 5–7 business days after order confirmation. This is an estimate, not a guaranteed delivery date. If we cannot ship within the stated time, we will notify you, provide an updated estimate, and offer cancellation with a prompt refund as required by law.

Shipping, delivery, and title

Shipping charges, if any, are shown at checkout. Shipping is calculated by order and destination; it is not included in the product price unless checkout says otherwise. Low-margin accessories and other ineligible orders do not qualify for free shipping.

Please enter a complete, deliverable shipping address and inspect the delivery promptly. Risk of loss passes to you when the carrier marks the package delivered to the address provided at checkout, except where applicable law provides otherwise. Contact us within 48 hours of delivery for a missing, damaged, or incorrect shipment and keep all packaging, labels, and photographs for carrier or supplier review.

Cancellations

To request cancellation, contact VistaMount immediately at [email protected] or (480) 903-4769 with your order number. We will cancel and refund an order that has not been submitted to our supplier or shipped. Once an order has been submitted to the supplier, processed, or shipped, it cannot be cancelled; the return rules below apply.

Returns and refunds

Because many products are supplier-fulfilled or special ordered, products are returnable only when VistaMount and the supplier approve the return. Before sending anything back, you must obtain a return authorization from us. Unauthorized returns may be refused.

• For a product that arrives damaged, defective, or materially different from what you ordered, notify us within 48 hours of delivery with photos and the order number. We will arrange the appropriate remedy: replacement, repair, return, or refund.
• For buyer’s-remorse or compatibility returns, approval depends on the supplier’s return eligibility. Approved items must be unused, uninstalled, complete, and in original packaging. Original outbound shipping, return shipping, and any supplier restocking or return charges are nonrefundable and may be deducted from the refund to the extent permitted by law.
• Installed, used, altered, incomplete, damaged-by-customer, or final-sale items are not returnable except for a verified defect covered by the manufacturer’s warranty or applicable law.

Refunds are issued to the original payment method after the returned item is received and inspected, or when a return is not required. Delivery-date estimates, carrier delays, and installation scheduling are not grounds for a refund unless required by law or agreed by us in writing.

Installation booked with a product

Buying a product does not reserve an installation appointment. Installation is a separate service, may be booked separately, and is governed by the cancellation, access, pricing, and workmanship terms in our Terms of Service. Do not install or modify a product before contacting us about a return or defect.

Fraud prevention and transaction review

We use payment-provider and Shopify fraud-screening signals to protect customers and our business. We may place an order on hold, request reasonable confirmation of the purchaser’s identity or shipping details, limit fulfillment, or cancel and refund an order when we cannot verify it. We do not ask customers to send card numbers, CVV codes, or banking credentials by email or text.

Manufacturer warranty and support

Manufacturer warranties apply to products according to their terms. VistaMount can assist with a warranty claim for products purchased from us, but does not extend or replace the manufacturer warranty. Product compatibility depends on your television, wall, mantel, installation conditions, and use; contact us before ordering if you need help selecting a model.

Contact

VistaMount LLC • Phoenix, Arizona • [email protected] • (480) 903-4769